Our Policy and Procedure for Visitor and Staff Safety COVID-19
The safety and heath of our clients and staff are at the core of what we do. As we reopen, we have put together policies and procedures both clients and staff must comply with to ensure the safety of everyone who puts their trust in You By Design, whether that is an employee or valued customer.
Effective Date: June 1, 2020.
To give clear guidance regarding additional safety measures being utilized during the COVID-19 pandemic.
Employees shall maintain social distancing and utilize all safety measures to help prevent the spread of COVID-19.
Staff Specific Responsibilities and Procedures
- All staff will wear medical grade face masks while on premises.
- All staff will wear prescriptive eyewear or non-prescriptive protective eyewear or face shield.
- Hand washing or hand sanitizer pre and post contact with each client.
- Hourly Cavi-wipes wipe down all surfaces client or staff touched including but not limited to: door handles, counters, sink handles, toilet handles, chairs, keyboards, etc.
- If you see someone touch an area, wipe it down with Cavi-wipes.
- All items that have come into contact with clients must be wiped down with a cavi-wipe prior to permitting another client into the clinic.
- Clients should be informed when they schedule their appointment that they are to attend their appointment alone. Failure to respect this means they may be refused entry into the clinic.
- Clients are required to wear a face mask at all times. Failure to respect this means they will be refused treatment in the clinic.
- Clients will have to wait in their cars as our waiting room will not be operational. Staff will call them when the provider is ready to see them.
- Clients will have to complete the mandatory pre-screen (temperature checks, electronic filling of clinic forms, etc).
- All clients that have a temperature above 37.5 C will not be treated.
- No walk-ins will be entertained. Only secure pre-booked advanced appointments.
- An additional 15 minutes should be given between every appointment to allow for the treatment rooms to be thoroughly sanitized.
- All staff having physical contact with clients shall wear clean gloves. These gloves are then disposed of immediately after contact has been completed. Gloves are one person contact only.
- No more than 1 staff member is at the front desk at any given time.
- Staff members respect the 6 feet social distancing rule with each other at all times. Breaks are staggered, keys and phones and other personal items are to be wiped down with cavi-wipes or not brought into the clinic during shift.
- Staff members are to bring their uniform/professional clothing and shoes to work and dress in the changing area/washroom. At the end of the shift these items are then considered soiled and once removed are to be laundered and/or wiped down (shoes).
- Where appropriate, the clinic and staff can require clients to hold a pre screening virtual consultation on a secure platform to reduce assessment time in the clinic and to ensure clients do not have any relative or absolute contraindications.
Additional Provider Specific Guidelines
DO NOT TREAT
- Temperature over 37.5 C
- Respiratory symptoms such as cough, runny nose, sneezing
- People with chronic lung disease or moderate to severe asthma
- People who have serious heart conditions
- People who are immunocompromised:
- Many conditions can cause a person to be immunocompromised, including cancer treatment, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications
- People with severe obesity (body mass index [BMI] of 40 or higher)
- People with poorly controlled diabetes
- People with chronic kidney disease undergoing dialysis
- People with liver disease
- Pregnant or nursing